Does this sound like you? I know I can relate.
For Hal, retail was destiny, for he came from a family of retail workers, including his great-grandfather, who owned a furniture-and-appliance store. But Hall, as he explains, had a different dream: he wanted to be a screenwriter. He didn't give up those aspirations, despite having retail jobs during his growing-up years. When he moved to California, he looked for a job that could help him pay the bills and look fabulous at the same time (you got to love that employee discount). He landed a job at a department store he calls The Big Fancy, an upscale emporium known for its customer service where he worked in the handbag department. Those who've worked on the front lines of the retail industry will relate to Hall's stories. Hall's memoir chronicles wacky training exercises, sleep-inducing staff meetings and, of course, the customers. Every nutty client becomes a character, from foul-mouthed Lorraine, aka Shoposaurus Carnivoarus, to more generic Serpents and Bloodsuckers. There are rants about bosses, co-workers and the customers' endless capacity for lying in the service of returning obviously used items and more. Hall's voice is sharp and sometimes funny, not unlike a retail-centric Perez Hilton
It's hilarious and great for anyone whether you have worked in retail or not. I've spent over 20 years in the retail industry. Trust me, all these stories are true.
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Mark Libell
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